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๐Ÿ“ฐ AI ์—ฌ์ž์นœ๊ตฌ๋ฅผ ์ œ๊ณตํ•˜๋Š” 10์–ต ๋‹ฌ๋Ÿฌ(์œ ๋‹ˆ์ฝ˜) ๊ธฐ์—…์ด ์ƒ๊ธธ ๊ฒƒ

์–ผ๋งˆ์ „ ๋งˆ์ด์• ๋ฏธ์˜ ํ•œ ๋‚จ์„ฑ์ด AI ์—ฌ์ž์นœ๊ตฌ ์ฑ—๋ด‡์— ์›” 1์ฒœ๋งŒ์› ์ด์ƒ ์†Œ๋น„ํ•œ๋‹ค๋Š” ์†Œ์‹์ด ์žˆ์–ด ํ™”์ œ๊ฐ€ ๋์—ˆ๋Š”๋ฐ์š”. ์‹ค์ œ ๊ฐ™์€ ์ด๋ฏธ์ง€์™€ ์Œ์„ฑ์„ ์ œ๊ณตํ•˜๋Š” ์—ฌ์ž์นœ๊ตฌ๋ฅผ ๋งŒ๋“ค ์ˆ˜ ์žˆ๋Š”๋ฐ, ์ปค์Šคํ„ฐ๋งˆ์ด์ง•์„ ํ†ตํ•ด ์ž์‹ ์—๊ฒŒ ์™„๋ฒฝํ•œ ์—ฌ๋Ÿฌ ๋ฒ„์ „์˜ ์—ฌ์ž์นœ๊ตฌ๋ฅผ ๋งŒ๋“ค ์ˆ˜ ์žˆ๊ธฐ ๋•Œ๋ฌธ์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ๋‹ค๋ฅธ ์ด์•ผ๊ธฐ์ง€๋งŒ, CX(๊ณ ๊ฐ์„ผํ„ฐ) ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋Š” Infobip์˜ ์กฐ์‚ฌ์— ๋”ฐ๋ฅด๋ฉด, ๊ฑฐ์˜ 20%์˜ ๋ฏธ๊ตญ์ธ์ด ์ฑ—๋ด‡์—๊ฒŒ ๋ณธ๋ž˜ ๋ชฉ์ ๊ณผ ๋‹ค๋ฅธ ๋Œ€ํ™”๋ฅผ ์‹œ๋„ํ•œ ๊ฒฝํ—˜์ด ์žˆ๋‹ค๊ณ  ํ•˜๋Š”๋ฐ์š”. ์ฐธ๊ฐ€์ž์˜ 47.2%๋Š” ํ˜ธ๊ธฐ์‹ฌ์œผ๋กœ, 23.9%๋Š” ์™ธ๋กœ์›Œ์„œ, 16.7%๋Š” ์ฑ—๋ด‡์ด ์•„๋‹ˆ๋ผ ํ”ผ์‹ฑ์ด๋ผ๊ณ  ์ƒ๊ฐํ•ด์„œ, 12.2%๋Š” ์„ฑ์ ์ธ ๋ชฉ์ ์œผ๋กœ ์‹œ๋„๋ฅผ ํ–ˆ๋‹ค๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ ์ „์ฒด ์‘๋‹ต์ž์˜ 57.1%๊ฐ€ ๊ฐ์ •์  ํ•„์š”์— ์˜ํ•ด ์ฑ—๋ด‡์— ๋Œ€ํ™”๋ฅผ ์‹œ๋„ํ•˜์˜€๊ณ  ๋Œ€ํ™”์—์„œ ์•ˆ์ „๊ฐ์„ ๋А๊ผˆ์œผ๋ฉฐ, 18.2%๊ฐ€ AI ์ฑ—๋ด‡๊ณผ ์นœ๊ตฌ ๊ด€๊ณ„๋ฅผ ํ˜•์„ฑํ•˜์˜€๊ณ  ๊ทธ ์ค‘ 10.7%๋Š” ๋ฒ ํ”„๊ฐ€ ๋˜์—ˆ๋‹ค๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ์ด ์กฐ์‚ฌ ๊ฒฐ๊ณผ์— ๋”ฐ๋ฅด๋ฉด ์‚ฌ๋žŒ๋“ค์ด ์ด๋ฏธ AI์™€ ๊ฐœ์ธ์ ์ธ ๊ด€๊ณ„๋ฅผ ๋งบ๊ณ  ์žฅ๊ธฐ์ ์ธ ์šฐ์ •๊นŒ์ง€๋„ ํ˜•์„ฑํ•˜๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์ธ๋ฐ์š”. ๊ทธ ์ด์œ ๊ฐ€ ํŠนํžˆ ์™ธ๋กœ์›€ ๋“ฑ์˜ ๊ฐ์ •์ ์ธ ํ•„์š”์— ์žˆ์—ˆ๋‹ค๋Š” ๊ฒƒ์ด ์—ฌ๋Ÿฌ๊ฐ€์ง€ ์ƒ๊ฐํ•  ๊ฑฐ๋ฆฌ๋ฅผ ์ฃผ๋Š” ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค.

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