“As companies and agencies get larger, they start to value the importance of process over the product. And by

“As companies and agencies get larger, they start to value the importance of process over the product. And by product, I mean the creation of new hardware, services, software, tools, operations, tradecraft, etc. People who manage processes are not the same people as those who create product. … Over time as organizations grow, they become risk averse. The process people dominate management, and the product people end up reporting to them.” “Process is great when you live in a world where both the problem and solution are known. Process helps ensure that you can deliver solutions that scale without breaking other parts of the organization…These processes reduce risk to an overall organization, but each layer of process reduces the ability to be agile and lean and — most importantly — responsive to new opportunities and threats.”