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๐Ÿ’ต์•„ํ‹€๋ผ์‹œ์•ˆ์€ Jira Service Management ํˆฌ์ž์— ์•„๋‚Œ์ด ์—†๋„ค์š”. ์•„ํ‹€๋ผ์‹œ์•ˆ์€ Percept.AI๋ผ๋Š” AI ํšŒ์‚ฌ๋ฅผ ์ธ์ˆ˜ํ•œ๋‹ค๊ณ  ๋ฐํ˜”์Šต๋‹ˆ๋‹ค. ์•ž์œผ๋กœ Jira Service Mana

๐Ÿ’ต์•„ํ‹€๋ผ์‹œ์•ˆ์€ Jira Service Management ํˆฌ์ž์— ์•„๋‚Œ์ด ์—†๋„ค์š”. ์•„ํ‹€๋ผ์‹œ์•ˆ์€ Percept.AI๋ผ๋Š” AI ํšŒ์‚ฌ๋ฅผ ์ธ์ˆ˜ํ•œ๋‹ค๊ณ  ๋ฐํ˜”์Šต๋‹ˆ๋‹ค. ์•ž์œผ๋กœ Jira Service Management๋ผ๋Š” ITSM์„œ๋น„์Šค์™€ ํ†ตํ•ฉ๋˜์–ด ์ œ๊ณต๋  ์˜ˆ์ •์ด๋ผ๊ณ  ํ•ฉ๋‹ˆ๋‹ค. Percept์˜ ์„œ๋น„์Šค๋Š” ๊ฐ€์ƒ์˜ ์—์ด์ „ํŠธ(์ฑ—๋ด‡)๋กœ ์‚ฌ์šฉ์ž๊ฐ€ ์ž…๋ ฅํ•œ ์ž์—ฐ์–ด๋ฅผ ์ดํ•ดํ•˜๊ณ  ๋‹ต๋ณ€ํ•ด์ฃผ๋Š” ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ํšŒ์‚ฌ ์ธ์ˆ˜์˜ ์‚ฌ์œ ๋กœ๋Š” ์‚ฌ์šฉ์ž๊ฐ€ ์ž…๋ ฅํ•œ ์ž์—ฐ์–ด ์ด๋ฉด์˜ ์ปจํ…์ŠคํŠธ๋ฅผ ์ž˜ ํŒŒ์•…ํ•˜๋Š” ๊ธฐ์ˆ ๊ณผ ๊ฐœ์ธํ™”์— ๋Œ€ํ•œ ๋Šฅ๋ ฅ์„ ๋†’์ด ์‚ฐ ๊ฒƒ์œผ๋กœ ๋ณด์ž…๋‹ˆ๋‹ค. Percept ํ†ตํ•ฉ์„ ํ†ตํ•ด์„œ 1์ฐจ ๋Œ€์‘์„ ์ž๋™ํ™” ํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ด๋ผ๊ณ  ํŒ๋‹จ๋˜๊ณ , ITSM ๋‹ด๋‹น์ž๋Š” ์ข€ ๋” ๋ณต์žกํ•œ ๋ฌธ์ œ์— ์ง‘์ค‘ํ•  ์ˆ˜ ์žˆ๋„๋ก ๋งŒ๋“ค์–ด์ฃผ๋Š” ๊ฒƒ์ด ๊ธฐ๋Œ€๋œ๋‹ค๊ณ  ํ•ฉ๋‹ˆ๋‹ค. ๐Ÿ”—Jira Service Management ๊ฐ•ํ™”๋ฅผ ์œ„ํ•œ ์ธ์ˆ˜ ํšŒ์‚ฌ ๋ชฉ๋ก - MindVille (2020) - Halp (2020) - ThinkTilt (2021)

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