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๐Ÿ‘€ CX์™€ CS, ์ด๋Ÿฐ ์ฐจ์ด๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค! [CS = Customer Service] - ๋ชฉํ‘œ : ๊ณ ๊ฐ ๋งŒ์กฑ - ์ •ํ•ด์ง„ ๋ฒ”์œ„ ๋‚ด์—์„œ ์‘๋Œ€๋ฅผ ํ•˜๋Š” ๊ฒƒ = CS [CX = Customer eXperi

๐Ÿ‘€ CX์™€ CS, ์ด๋Ÿฐ ์ฐจ์ด๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค! [CS = Customer Service] - ๋ชฉํ‘œ : ๊ณ ๊ฐ ๋งŒ์กฑ - ์ •ํ•ด์ง„ ๋ฒ”์œ„ ๋‚ด์—์„œ ์‘๋Œ€๋ฅผ ํ•˜๋Š” ๊ฒƒ = CS [CX = Customer eXperience] - ๊ณ ๊ฐ์˜ ํ”ผ๋“œ๋ฐฑ์„ ํ”„๋กœ๋•ํŠธ์— ๋ฐ˜์˜ํ•˜์—ฌ, ๋” ์ข‹์€ ํ”„๋กœ๋•ํŠธ๋กœ ๋งŒ๋“ค์–ด๊ฐ€๋Š” ๊ณผ์ •

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