Leading design projects across the entire product lifecycle and multiple product launches; Partnering closely with engineering, product, and care teams to find elegant but practical solutions to design challenges; Listening to users, both customers and agents, to develop the right product strategy and solutions that delight our customers and make our agents jobs easier; Rapidly producing multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes; Proactively define and clarify outcomes, build a plan of action, and deliver the results (especially when outcomes are unclear); Navigate the complexities and constraints of data, legal, and tech dependencies to deliver top notch user experiences without compromising user outcomes.

Excellent portfolio that demonstrates love and care for their craft; You bring steadfast curiosity and an ability to grasp sophisticated subject matter; You are able to identify action items and move projects forward when facing ambiguity; You enjoy collaborating with your design team and cross-functional partners without ego.