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elevenlabs

Customer Success - United States

정규직(풀타임)원격근무

AI 요약

ElevenLabs is hiring a Customer Success professional for a remote role based in the USA, with the option to work from offices in San Francisco or New York. The role involves managing a commercial book of business, developing a Customer Success playbook, and building strong client relationships. Candidates should have 3-7 years of experience in Customer Success within a SaaS environment, be passionate about audio AI, and possess strong analytical and problem-solving skills. The position offers high-velocity innovation, a global team, and continuous growth opportunities.

주요 업무

Manage a commercial book of business of about 50 - 70 accounts, partner on the development of ElevenLabs’ Customer Success playbook, build and maintain strong relationships with clients, play a key role in onboarding clients, measure and improve customer satisfaction & experience, monitor customer usage and adoption, own NRR + customer health KPIs.

자격 요건

Passionate about audio AI, highly motivated and driven individual, analytical and efficient, strive for excellence, take initiative and work autonomously.

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