baseten
AI Support Engineer
정규직(풀타임)
AI 요약
Baseten is hiring an AI Support Engineer to manage and resolve support requests, maintain the knowledge base, and troubleshoot issues. The role is based in San Francisco Bay Area or New York City and offers a full-time position with a competitive salary range of $110K – $150K. Candidates should have a degree in a related field and 3+ years of experience. The position includes benefits such as unlimited PTO, 401k, and covered healthcare premiums. The company fosters an inclusive work culture and offers opportunities for growth and learning in the AI/ML field.
주요 업무
Manage and resolve support requests, maintain our knowledge base, and use various tools to troubleshoot issues, ensuring our users have a seamless experience. Responsibilities include resolving critical user issues, maintaining the Product Knowledge Base, collaborating with the Forward Deployed Engineering team, optimizing ML models, and contributing to the open-source Truss library.
자격 요건
Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field. 3+ years of professional work experience in a fast-paced, high-growth environment. Experience in resolving critical user issues and building tools for smooth ML model deployment. Familiarity with troubleshooting complex ML pipelines and knowledge of ML model optimization.