Annette MJ Kim

1) Manage and implement global retail excellence initiatives to enhance the customer experience and optimize the performance 2) Communicate retail KPls, standards, and best practices to ensure consistency and excellence across all Loewe Korea stores 3) Oversee the Retail Training & Retail Operations function to enhance the capabilities of whole retail cohort 4) Drive a culture of excellence and continuous improvement within the organization 5) Support for store events (new store opening, pop-up projects, in-store animation etc.)

1) Provided the training consulting service, developed training strategy and designed the customized training program that align to client’s business strategy and unique strengths 2) Build and had a good relationship with key customers and guided the retail excellence & training strategy and action plans for client’s business success 3) Recruited and cultivated new clients within the luxury brand segment while actively seeking opportunities for expansion into the non-luxury retail industry, analyzing their needs and tailoring solutions to grow their business 4) Collaborated closely with trainers to update and enhance existing training programs to align with current retail market trends, ensuring relevance and effectiveness 5) Explored creative ideas and tools to enhance the awareness of our company on a long-term basis and executed the sales and marketing strategy and plans for developing B2B business and achieving the goal and revenue target

1) Trained and supervised the overall store networks to achieve the retail excellence of Aesop brand 2) Accelerated NPD performance and productivity by set up local GTM aligned with global strategic direction 3) Lead the training team and designed retail staff development programs for excellence customer experience 4) Built retail career development plans through comprehensive retail talent programs 5) Managed the overall internal communication for employee engagement and staff motivation

1) Developed the channel business strategies and objectives to enhance the working efficiency 2) Focused on store operation excellence and customer-centric mindset to improve the productivity 3) Took in charge of all training program for all business channels (Retail, DFS, Electro specialist, Outlet and Wholesale)

1) Lead to set up the retail training curriculum for developing the sales force capability 2) Prepared and implemented the various global & local retail strategies and projects 3) Took the initiatives on re-design the retail employee engaging process and reduce the turn-over