Annette MJ Kim

1) Optimized brand experience across domestic and international stores, improving customer satisfaction and loyalty. 2) Led customer experience enhancement and developed the related strategies for offline retail stores. 3) Designed customer journeys to align with brand identity and drive engag... 더 보기

1) Manage and implement global retail excellence initiatives to enhance the customer experience and optimize the performance 2) Communicate retail KPls, standards, and best practices to ensure consistency and excellence across all Loewe Korea stores 3) Oversee the Retail Training & Retail Operations fu... 더 보기

1) Provided the training consulting service, developed training strategy and designed the customized training program that align to client’s business strategy and unique strengths 2) Build and had a good relationship with key customers and guided the retail excellence & training strategy and action plans for ... 더 보기

1) Trained and supervised the overall store networks to achieve the retail excellence of Aesop brand 2) Accelerated NPD performance and productivity by set up local GTM aligned with global strategic direction 3) Lead the training team and designed retail staff development programs for excellence customer... 더 보기

1) Developed the channel business strategies and objectives to enhance the working efficiency 2) Focused on store operation excellence and customer-centric mindset to improve the productivity 3) Took in charge of all training program for all business channels (Retail, DFS, Electro specialist, Outlet and... 더 보기

1) Lead to set up the retail training curriculum for developing the sales force capability 2) Prepared and implemented the various global & local retail strategies and projects 3) Took the initiatives on re-design the retail employee engaging process and reduce the turn-over