Annette MJ Kim

LBG consists of three business units: *LBI(Institute) for tailor-made training programs and customer experience contents, *LBT (Talent) for recruitment and talent identification, and *LBP(Partners) for business consulting and development. By combining these three business units, experience, and global connections, we offer comprehensive, tailored solutions encompassing consulting, recruitment, training, and customer experience design. Our team of top-tier experts, boasting extensive field experience, ensures seamless integration of services to cater to your unique needs and elevate your business to new heights.

1) Trained and supervised the overall store networks to achieve the retail excellence of Aesop brand 2) Accelerated NPD performance and productivity by set up local GTM aligned with global strategic direction 3) Lead the training team and designed retail staff development programs for excellence customer experience 4) Built retail career development plans through comprehensive retail talent programs 5) Managed the overall internal communication for employee engagement and staff motivation

1) Developed the channel business strategies and objectives to enhance the working efficiency 2) Focused on store operation excellence and customer-centric mindset to improve the productivity 3) Took in charge of all training program for all business channels (Retail, DFS, Electro specialist, Outlet and Wholesale)

1) Lead to set up the retail training curriculum for developing the sales force capability 2) Prepared and implemented the various global & local retail strategies and projects 3) Took the initiatives on re-design the retail employee engaging process and reduce the turn-over