김승환

산업 분야: 광고 / 마케팅

스킬: 논리적 사고

스킬: 커뮤니케이션

- Marketting to Market - Customer support

스킬: Adobe Photoshop, 콘텐츠 기획

기술영업

- Technical Support user request by ticket based. - New Hire roll out system (Apple MacBook Air, MacBook Pro, Mac mini, Mac Pro server, other Apple Product, Lenovo X1, HP Z40, Z400 Workstation, Monitor other hardware equipment setup for user) - Inventory and asset management conference room preventative maintenance and e-recycling. - Workstation setup for Google Campus Seoul. - Report to the Team Lead periodically on team and individual work. - Inventory asset check is top priority of job. - Conference Room AV system maintenance and performance test daily schedule. - Travllers mobile phone support service. - Moreover technical support normal proceeders

- Technical Support Customer Support (Foreigner Financial Company Citibank, BNP & Paribas Group, ABN Amro Securities & Bank, Daiwa Securities Group) - Daiwa Securities Group Inc Re-Modeling Network - Technical Support to ABN Amro Bank BCP DR Project. - BNP & Paribas Group System Maintenance. - Recruiting Service for Client Company Citibank

- Application Troubleshoot for dealing room user support. Support Application : Kosmos, Royal Blue Fidessa, Base21, Bloomberg - Bloomberg User Support. (Hardware & Application installation for user system) - User support (OS & Application installation and all system maintenance) Support Application : E-Mail Client Lotus Notes, with Windows XP, SAP, Each Department Applications installation and troubleshoot within OS Windows XP. - Join ABN Amro Securities Disaster Room Project. (DR Project). - System Technical Support ELW Market.

- Citibank OS Migration Project PM from Windows 2000 to Windows XP - Company application test & trouble shooting on Windows XP environment. - Communicate with Region at Singapore for trouble shoot each Department. Applications troubleshoot on Windows XP environment. - Citibank amalgamation Hanmi Bank system merge project.

- Customer support in ASIA (Taiwan, China, Singapore, Japan, Hong Kong and Korea) - Trouble shoots from user laptop, desktop & Application. - Office user includes VIP support too. Escalate problem to Helpdesk in Netherland (1st Line Front office) and follow up if problem unsolved immediately. - Collection of issue from branch of Asian user than make solution get information from mania site or each distribution site fine similar and make own solution. - Installation and maintenance of servers/desktops/printers and networking equipment.- Join to AIM (ASML Infrastructure Modernization) Project. Operation System: Windows NT to Windows XP. Hardware: Compaq to IBM Laptop & Desktop (T41, X40,S50)

- Printing software install to user PC. (Most of Korean clothes company.) - Training user for barcode printer, printing software install on PC. - Maintenance of Barcode printer. (Replacement Equipment)

문화체육부와 예술경영지원단이 주최한 예비전속작가제 참여하였고, 동영상은 딘체전에 해당하는 작각들을 인터뷰 한 내용입니다