김주희

스킬: javascript, React, typescript, Next.js, Node.js, AWS, React Query

- 사내 ERP 서비스 유지 보수 및 비즈니스 로직 기능 추가 개발 및 배포 - Lexical & Vite 기반의 사내 에디터 라이브러리 개발 및 적용 - 사내 카페 서비스 프론트엔드 개발 및 배포 - 회사 홈페이지 프론트엔드 개발 및 배포 - Bi-tool을 활용하여 로그 시각화 작업 - Maintenance and feature development for an in-house ERP service, including additional business logic implementation and deployment. - Development and implementation of an in-house editor library based on Lexical & Vite. - Front-end development and deployment for an in-house cafe service. - Front-end development and deployment for the company's website. - Visualizing logs using a Bi-tool.

• Builds relationships with guests to delight and gain loyalty; while actively obtaining feedback from guests to improve services and facilities. • Develops and instill the philosophy amongst staff to exceed guests’ needs at every point of contact • Supervises the Guest Relations operation and workflow to maximize guests’ satisfaction, conducts training to ensure the hotel’s policy and procedures are adhered to. • Ensures lobby presence is maintained and lobby is kept neat, clean, and maintained at all times • Provides check-ins and outs to ensure guests have a satisfied or a more extraordinary and memorable stay in the resort

• Support Consultants in matching our client companies and job seekers (“candidates”) • Focus on the candidate side, and support mid to executive level professionals with bilingual skills • Search for qualified candidates who match the clients’ requirements • Build and maintain long lasting relationships with candidates registered with en world • Find new candidates and ask them to register through various means, including scouting and headhunting

• Process an average of 60 check-ins by reservation, assigning rooms, issuing and activating room key/s and an average of 60 check-outs by resolving any disputed charges and guest opportunities • Answer, record, and process an average of 75 guest calls, messages, requests, questions, or concerns on resort or local areas and empower to ‘wow’ guests based on their preferences and conversations • Coordinate with Housekeeping to track readiness of rooms for check-in and dispatch Bell or Valet staff as needed • Prepare the next day reservations by assigning rooms, entering routing for transactions and guest preferences • Performs as a Night Auditor by closing, balancing, and making necessary corrections to guest folios and working closely with Manager on Duty regards to any opportunities • Use MARSHA system regards to Marriott Rewards number, E-certificate, reservation, and Inventory • Accomplish online leadership trainings and provide lateral services

• Posted an average of 5 job openings per day, chose an average of 10 candidates to take GRS (Personality/Aptitude Test) and scheduled interview for those who passed • Created an average of 7 business card and name tag for new and current employees per day • Issued 7-10 proof of employment for current employees and certificate of employment for retired employees per day • Processed an average of $5,000 weekly expenses for day workers and an average of $1,500 monthly payroll for 7 interns • Created an average of $30,000 monthly “daily-workers” report for expense and revenue comparison

• Provided Engligh/Korean translation for various property reports including daily reports • Tracked and processed payroll for 50 “daily-workers” adhering to government standards • Printed discount cards and room forms for employees • Fielded on average 30 phone calls per day to Human Resources

• Provided information on accommodations, restaurants, and amenities at this 396-room facility. • Processed over 40 reservations daily using OPERA property management system. • Handled over 100 incoming and outgoing calls by transferring to in house extensions and guest rooms, taking messages, confirming reservations, and facilitating guest requests. • Resolved problems quickly through effective utilization of the Hotel Service Optimization System (HotSOS). • Troubleshoot simple guest room Internet problems over the phone and coordinate with MIS department for any further assistance if necessary.

• Immersive Full Stack JavaScript Bootcamp with a focus on JavaScript • Studied React for the front-end and Node.js for the back-end • Consistently solved daily algorithm problems • Experienced rigorous assignments, pair programming and code review • Conducted 2 collaborative projects

학점: 3.58 동아리와 학회: Association: Representing Koreans Marketing