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elevenlabs

Enterprise Customer Success - United States

정규직(풀타임)원격근무

AI 요약

ElevenLabs is hiring for an Enterprise Customer Success role based in the USA, with a focus on managing enterprise accounts, developing customer success strategies, and building strong client relationships. The position offers remote work flexibility, with office hubs in New York and San Francisco. Candidates should have 3-7 years of experience in Customer Success within a SaaS environment, be passionate about audio AI, and possess strong analytical and interpersonal skills. The role includes benefits such as high-velocity innovation, global team collaboration, and continuous growth opportunities.

주요 업무

Manage an enterprise book of business of about 20 accounts, partner on the development of ElevenLabs’ Customer Success playbook, build and maintain strong relationships with clients, play a key role in onboarding clients, measure and improve customer satisfaction & experience, monitor customer usage and adoption, own NRR + customer health KPIs.

자격 요건

Passionate about audio AI, highly motivated and driven individual, analytical and efficient, strive for excellence, take initiative and work autonomously.

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