CX(Customer eXperience) Lead 

1. Robo-taxi Customer eXperience (UX, Fleet, Space, Voice)
2. UX Design (RSI, Rear-Seat Infotainment)
3. UX Writing (Map Studio, RSI, Roof Indicator)

Customer Experience Design Lead

Senior UX Designer

1. Define 'SKT Service Design Identity'
2. T place(next TPS, T Premium Store) Service Design lead
3. SKT Smart Office Experience Design lead
4. SKT Recruiting Experience Design lead

Senior UX Designer

Conduct both qualitative and quantitative UX research for advertisers, sellers, and consumers as well in CMG tech (Coupang Media Group)

Senior UX Researcher

UX Researcher working for CX(Customer eXperiecne) Team and before in charge of SAMSUNG Nexshop Marketing solution concept design and schematic development in Samsung SDS Big Data Biz Unit. This solution is designed for retail business to provide a better shopping experience with customer behavior analytics.

UX Researcher

UX Designer working for Digital Customer Experience Team, while in charge of CXI(Customer eXperience Innovation).

1. Define HMC new SI(Service Identity) straightened to brand architecture.
 - Equipped the first half 2018 HMC Brand Strategy Committee
2. Develop 'Quality Time' service design theme and visualize Out-of-Car service use cases.
3. Design In-Car experience (Quality Drive) & Out-of-Car experience (Quality Time) along with Baidu to make new digital services fit for the Chinese auto

UX Designer

Design Management

심리학, 경제학, 철학

경험을 들여다 봅니다. 서강대학교에서 심리학을,  Aalto 대학교에서 디자인경영을 공부했습니다. 현대차와 SK텔레콤, 42dot을 거쳐 쿠팡에서 UX Researcher로 일합니다. UX Researcher에게는 현상을 들여다보는 내적 호기심, 상대가 말하고 싶은 것을 묻는 공감, 표면과 근본을 구분해서 사고하는 균형감각이 중요하다고 믿습니다.

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질문으로 경험을 들여다봅니다. 현대차, SK텔레콤, 42dot을 거쳐 쿠팡에서 UX 리서처로 일합니다. UX 리서처에게는 현상을 들여다보는 내적 호기심, 상대가 말하고 싶은 것을 묻는 공감, 표면과 근본을 구분해서 사고하는 균형감각이 중요하다고 믿습니다.